Delivery Policy
Processing time
Processing times are NOT included in the estimated delivery time at checkout. Please allow [(24-48hours) for Lagos state, (3-4business days) for inter-state, (4-5business days) for U.K, (5-10business days) for U.S.A, (5-10business days) for Australia] for your order to be processed. During sales and high volume periods processing times may take longer.
Shipping rates
Calculated at checkout and vary depending on your location. International orders please note that prices will vary due to courier service.
Pre-Order Items
Items listed as ‘PRE-ORDER’ begin processing on the date indicated in the product description and vary between items.
Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to tubortw@gmail.com
please do not forget to include your order number.
Item not received
If you have not yet received your order within the estimated delivery time, please allow an extra (2 business days) before contacting us because packages may have been delayed by selected courier service or taken a bit longer to add into the system. Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.
Customs and Duties Charges
Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country’s government. TUBO has no control over these charges as they vary between countries. These charges are the customer’s responsibility.
In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.
Pickups
Our flagship store in Lagos. No.25A Admiralty way, opposite Kilimanjaro, Lekki phase1 is open for pickups.
Please call to book an appointment for consultation if this is the service you prefer. We encourage all urgent orders to be made in advance so we can deliver the best service to you.
Due to limited transportation availability as a result of the COVID-19 pandemic, please allow an additional 2-3 business days (Nigeria) and 4-5 business days (international shipments) in transit time on all deliveries.
